1. Order Confirmation
Once you've placed your order, our system will send you an order confirmation. This is to let you know that we have received your order and is getting it ready for you.

If there should be any problems with the order (ie. backordered items, payment issues), we will notify you via email.

2. Change in Your Order Status
Sometimes, high demand can cause certain items to be out of stock. If the item you ordered is delayed due to restocking, we will notify you immediately by email.

3. Shipping Confirmation
After your order has shipped, our system will send you an email with the order tracking number.

If you have signed up for an account with us, you will find the details of your order as well as the tracking number in your account as well.

Certainly. As long as the package has not been shipped, we can make this edit for you. Please contact our support team as soon as possible and we will help you out as best we can.

Thanks for stopping by!

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team support@clarovue.com if you need further assistance from us.

If you'd like to cancel or change your order, please contact us at support@clarovue.com or Live Chat with us on our website. as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy for information on returning or exchanging items you have ordered.

Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

First of all, we do sincerely apologize for the inconvenience!

While we try our best to provide exceptional service, some factors such as the handling of packages during transit are outside of our control. Rest assured, however, that we will provide a satisfactory resolution for you.

Please start off by contacting our support team with your order number, and we will help you out as best as we can.

We love hearing from our customers, and we'd love to get your feedback to further improve your experience with us. Let us know how we're doing, or contact our support team  support@clarovue.com or live chat if you need further

First off, we apologize for the inconvenience and the frustration. Our logistics team works extremely hard around the clock to make sure that you get your order fast and on time, but we apologize in advance and ask for your patience in getting to the bottom of this.

Missing Items within Package
With every order, our logistics team will always double check to make sure that the missing item(s) was included in your package. We take pictures of these packages to ensure we accurately fulfill customers' orders.

Theft / Stolen Package
As always in cases like these, please contact our support team. If it does turn out that the courier delivered your package and it's missing, we will be filing a missing content investigation with the courier as well as the local authorities as this may be a case of theft. We have seen situations where the package was opened and things were taken out while en route to delivery. I do apologize for that. The courier and local authorities may contact you for more information.

Please note that this investigation may take up to 8 business days to resolve. We will keep you updated as soon as we have any updates for you.

If you don't know which model is compatible with your car, please send the information as requested below to support@clarovue.com or live chat to let us confirm the devices.
1. The model and year of the car;
2. A photo of the rearview mirror cover.

When you're done shopping, click "Checkout" to place your order. All of the items in your shopping cart appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping cart. During checkout, you will be asked to provide:

• Your e-mail address and password, for security purposes;
• The address you want to ship to;
• Your preferred shipping method;

Clarovue.com website is mobile-friendly, which means the checkout process will be the same regardless of if you are using a mobile device or a desktop computer.

Shopping Clarovue on your mobile device:

Visit Clarovue.com and visit the product page for the dash cam you wish to buy
Tap Add to Cart
When you've finished adding items to your cart, tap the Shopping Cart icon on the top right of the screen.
You can edit the items on the Your Cart page. When ready, tap Checkout.
Provide the required information on the screen to complete the checkout process.
You'll see an order confirmation screen when your purchase has been completed.

We can provide you with free troubleshooting. If it still doesn't work and you need a replacement, you have to pay for a replacement. So it is recommended that you contact a friend to get its order number.

It's plug-and-play and it doesn't damage the car's circuitry, so it won't void the car's warranty. You can install the camera with confidence.

Technical support email support@clarovue.com. Will reply within 24 hours on working days

1. First find the order number, describe the fault and provide some photos or screenshots. Then we'll help you troubleshoot.

2. If it still cannot be solved through troubleshooting, will send a replacement.

1. First find the order number, describe the fault and provide some photos or screenshots. Then we'll help you troubleshoot.

2. If it still cannot be solved through troubleshooting, then we will send a replacement for free.

The camera has a one-year warranty starting from the day you receive it.

During the one-year warranty period it doesn't work, if we can't solve it through troubleshooting, we will send you a replacement for free.